Shipping, delivery and payment
Last updated: October 2026
How to receive your order
When you place your order, you choose how you'd like to receive it:
| Option | Where | Cost |
|---|---|---|
| Postal delivery (PostNL) | Netherlands | Based on weight (see below) · free from €450 (up to 20 kg) |
| Local delivery | Tilburg and surrounding area | Depends on the area; shown before you pay |
| Pickup by appointment | Tilburg (Generaal Barberstraat 127) | Free · check the day and time with us first |
| Market pickup | At the markets listed on the website | €5 |
Minimum order for postal delivery of fresh or frozen products: €80 in fresh or frozen products (excluding shipping costs). Pantry products (drinks, biscuits, flours, etc.) don't count towards this minimum. The more frozen products in the box, the better it stays cold: that's why we have this minimum. Orders containing only pantry products have no minimum.
Postal delivery costs
| Order weight | Cost |
|---|---|
| Up to 10 kg | €17.50 |
| 10 to 20 kg | €20.00 |
| 20 to 23 kg | €25.00 |
Each box can hold a maximum of 23 kg. If your order weighs more, it goes in several boxes and each one is charged according to its weight. With free shipping, the first box is free and any additional boxes are charged. The website calculates the weight and cost automatically before you pay.
Do you live in Belgium or another EU country? Get in touch and we'll tell you whether it's possible and how much it costs.
Postal delivery: one fixed day a week
So that your order spends as little time as possible in transit, we ship once a week:
- Order from Monday to Sunday (by 23:59) and we ship on the following Thursday; it usually arrives on Friday.
- Example: if you order between Monday 19 and Sunday 25 October, your parcel ships on Thursday 29 October and arrives on Friday 30 October.
- Need a different day? Message us: sometimes we can ship on a Wednesday by arrangement.
PostNL delivery times are indicative.
Packaging and the cold chain
We ship in insulated boxes with cooling elements that keep the cold chain intact for around 48 hours (longer in winter), provided the box is well filled with frozen products. Each order travels as a single parcel; if it weighs more than one box can hold, the website tells you how many boxes are needed and what the shipping costs.
When it arrives, put the products in the fridge or freezer straight away. If you're not at home, PostNL may leave it with a neighbour or take it to a pickup point. In that case we can no longer guarantee the temperature, so try to collect it as soon as possible.
Local delivery and pickup
- Local delivery: in Tilburg and the surrounding area, on the day you choose from those available. The cost depends on the distance and is shown before you pay.
- Pickup in Tilburg (by appointment): we're an online shop, with no premises open to the public and no opening hours. Before choosing this option, check the day and time with us on WhatsApp; pickup is only possible once we've confirmed it.
- Market pickup: only at the markets listed on the website and on the date of the market.
Payment
All orders are paid in advance online via myPOS:
- iDEAL
- Card (Visa, Mastercard and others accepted by myPOS)
- Apple Pay and Google Pay
Your order is confirmed once we receive payment. Prices include BTW (Dutch VAT). Paying on pickup or by bank transfer is only possible for customers we have authorised to do so.
TinajerosXmas 2026
- Pre-sale: from 20 October to 25 November 2026, 23:59. This is our only Christmas sale of the year: after that date we don't accept any more Christmas or New Year's Eve orders. Orders for New Year's Eve must also be placed by 25 November: just choose the 28 December delivery.
- The more you share, the more you save (on participating products):
- from €300 → 8% discount
- from €450 → 10% discount and free shipping up to 20 kg
- from €600 → 12% discount and free shipping up to 23 kg
- Combos and products already on offer don't count towards the discount.
- La Ñapa Tinajeros (ñapa: a little extra on the house): every Christmas order comes with its own little bag of traditional Venezuelan sweets (such as torta negra and dulce de lechoza) and a Christmas card. Double ñapa for orders paid by 10 November at 23:59: twice the traditional sweets plus a 35 cl ponche crema (Venezuelan eggnog-style cream liqueur; 18+ only — if there's no adult to receive it, we replace it with another sweet).
- Delivery dates:
- Postal delivery: Wednesday 9 December (arrives Thursday 10), Wednesday 16 December (arrives Thursday 17), Monday 21 December (arrives Tuesday 22, in time for Christmas Eve) or Monday 28 December (arrives Tuesday 29, in time for New Year's Eve).
- Local delivery and pickup in Tilburg (by appointment): from Monday 7 December (after Sinterklaas).
- Need it sooner? Message us on WhatsApp.
December and year-end closure
- From 26 November 2026 to 19 January 2027 the shop does not accept new orders. In December we focus entirely on preparing and delivering the pre-sale orders.
- 24, 25 and 26 December: closed. The last shipment, for New Year's Eve, leaves on Monday 28 December. From 29 December to 19 January, we take our year-end break.
- We start accepting orders again on 20 January 2027; our first shipment of the year leaves on Thursday 28 January.
Customer service
WhatsApp: +31 6 25084799 · Email: tinajeroscatering@gmail.com We reply on Tuesdays, Thursdays and Fridays from 11:00 to 16:30.